Digital Transformation
Innovating business models and corporate strategy
An organization truly optimized for the digital age perfects the equilibrium between the use of automation and human cognition.
The ‘hybrid’ organization doesn’t compete with technology, it embraces it. They are symbiotic. In many areas, computers outperform humans. In others, men and women outperform the machines. Visionaries who can orchestrate the proper balance are in high demand and are creating our digital future. With more creative capacity in hand, companies are accelerating innovation and providing employees higher satisfaction and the time to focus on the highest value-generating initiatives.
Customer Experience Transformation
Creating winning omni-channel experiences in a digital world
Agents of change often seek to develop an enterprise-wide customer experience vision to break the inertia caused by silos, traditional business models, and a lack of data readiness. Without developing a compelling roadmap and value proposition, these change agents watch their initiatives false-start and visions burn out. Creating lasting change is not easy.
Choose an accomplished customer experience transformation consultancy to identify and build an integrated 3-year roadmap and CX strategy. LCG takes a flexible and personal approach to its transformations compared to the global firms often competing for the same business. LCG takes great care in learning the nuances of the way your organization operates, while balancing industry-leading businesses models with the flexibility to tailor-make deliverables. Leverage the superpowers of LCG to help you build the business case, break the inertia, and properly invest in your customer experience transformation initiative.
Workforce Transformation
Scaling & standardizing work with a consensus view of what "good" looks like
You know there’s a better way to manage your organization’s work. Every experienced, knowledgeable team inevitably outgrows informal process sharing techniques and traditional project management tools. They don’t fit your unique structure or business environment. They don’t allow you to scale and standardize your workflows.
LCG has flipped the model by starting with process and desired business outcomes. Everything else stems from the foundation of those unique organizational qualities. Once documented in a comprehensive operational system of record, those processes can finally be reinforced with our innovative approach to automation and workflows. We architect technology to enable the way you work.
Financial Transformation
Designing financial operations as if they were a profit center
An organization whose financial systems are truly optimized for the digital age perfect the equilibrium between the use of automation and human cognition. Finding that balance is what we call the ‘hybrid’ organization.
The ‘hybrid’ organization doesn’t compete with technology, it embraces it. Man and machine are symbiotic. In many areas, computers outperform humans; in others, men and women outperform the machines. Visionaries who can orchestrate the proper balance are in high demand and are creating our digital future. With more cognitive capacity in hand, companies are accelerating innovation and providing employees with greater satisfaction and the time to focus on the highest value-generating initiatives.
